ChemSpider is presently under maintenance.
We are adding new capabilities as we move from beta release.
The site is still working but you might experience some issues. Please bear with us.
ChemSpider Feedback
Here at ChemZoo we believe that our relationship with our users is paramount
to our success. We don't live in ivory towers and we don't profess to know what
is best for our users. Our intention is to continue to listen to you, our
customers and respond to your suggestions. If there is any aspect of our
ChemSpider website that you would like to comment on please send email via the
links below.
General Comments about ChemSpider
We appreciate any feedback that you have about the ChemSpider system. Compliments
especially are welcomed!
When it is
clear that you are expecting a response to your email we will do our utmost to
respond within 48 hours of receipt. Please understand that supporting
ChemSpider is not our fulltime job - it is a labor of love at present and our
responsiveness also depends on the other multiple distractions of our fulltime
careers and families. Please send us your feedback to
feedback@chemspider.com
General Inquiries about ChemSpider
Any general questions that you might have regarding ChemSpider can be sent to us at this
address. While at present we do have well defined plans for the future
development of ChemSpider we do welcome any questions you might have about our
future directions. Please send us your feedback to
info@chemspider.com
Beta Testers Feedback
For those
of you who are undergoing the experience of beta-testing ChemSpider as we
develop the new capabilities we appreciate your commitment, support and
willingness to review our efforts and provide feedback. The user experience for
the masses will be so much better as a result of your support.
Please send us your feedback to
betatesters@chemspider.com.
Bug Reports
As with any
software development what we deliver to the marketplace is guaranteed to not be
bug-free. We can only test in certain test environments and certainly cannot
keep pace with all browser enhancements that will be released, specifically as
a result of the Open Source efforts of the Firefox community. So, we welcome
your bug reports as you find them. We will do everything we can to fix, update
and upgrade on an ongoing basis relative to your feedback. Please understand
that all bugs will be rank ordered in importance and weighted based on the
number of times a particular bug is reported. We will balance bug-fixing
against our new developments as any other software company would. Please send your bug reports feedback to
bugs@chemspider.com.
In regards
to content database the content is generally not in our control. However, we
HAVE offered you the ability to add information to each record if you believe
there is an issue with the record. Each entry will be reviewed prior to
approval for posting so garbage input will likely not make it through the
process. However, as with the wiki community we are hoping that all such
additions will be made with the intention of being helpful, adding value and
generally improving the quality of available information.
Contribute to the ChemSpider Database
There are a number of other websites that offer up the searching of millions of chemical
structures in similar ways to ChemSpider. The majority of this data is sourced
from PubChem and enhancements are made from that foundation. The data
exposed on ChemSpider for the time being is initially extracted from the
PubChem database and then enhanced as a result of the application of a series
of prediction algorithms. The data sources supplying PubChem are detailed
here.
We welcome the opportunity to add data to our collection. In order to add data we need to
receive the data in the form of SDF files. The definitions of any text fields
in the SDF files should be detailed in an accompanying file so that we are
conscious of the information accompanying the data. Any data obtained from alternative
sources will be listed on our Database Content page will full credit to the
suppliers. Please use this form to submit data to ChemSpider.